Help & Information

Responsible Gambling

Responsible Gambling

FruityPhone is designed for fun - we offer our customers low stakes action on high return games.

Sometimes, though, gambling can turn from a fun activity into a compulsion. In extreme cases, a gambling addiction can damage you, your friends, your family and all those around you.
In order to help make sure our customers stay in control, FruityPhone has adopted the highest level of ethical behaviour. We provide you with the facility to limit your play, and your spending, as well as to self-exclude for a period or time or permanently. Many people find these features useful even if they are far from having a gambling addiction.

You must use this service responsibly. You may at any time request limits to your gambling using the Help menu in any game. You may set a limit on total wagers, total deposits or total net losses in each calendar day, week or month. Once a limit has been set it may not be increased by you or us for seven days. If, in our sole judgement, we perceive that your gambling activity is indicative of problematic behaviour, we reserve the right to suspend your account or to bar you from our service for a period of time at our discretion. If we close your account, any legitimate balance held by you will be returned to you within 28 days.

Self-­‐Exclusion

You may also request that we bar you from the service by contacting the helpdesk. If you request to be excluded, all remaining funds in your account will be returned to you immediately, less funds deemed to be bonus. Your account will be locked and your mobile device will be barred from the service permanently. You may not register again using a different device. We will cancel any additional accounts you create. There is no provision for un-barring you once such a request has been made.

Following exclusion from our service we will automatically remove you from all mailing lists on our systems.

Daily/Weekly Deposit Limits

You may set limits to your gambling using a facility which we provide you through our helpdesk on 0845 225 7777. You are able to set limits for each calendar day, week or month. You may set limits to total wagers placed for individual games, total wagers placed in total in all games, gross amount lost in all games and in particular games, and total amount of money deposited to your account. When you reach any of the limits you have set the service will automatically prevent further activity as appropriate until the end of the period concerned. You may adjust any limit upwards no less than seven days after setting it. Requests to adjust limits before seven days will not be accepted. This applies to limits which have not been met as well as to limits which have been met.

Parental Controls

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:

Net Nanny filtering software protects children from inappropriate web content CYBERsitter filtering software allows parents to add their own sites to block Problem gambling
If you are concerned that you, or someone you know, may have a problem with their gambling, even if it’s not related to our service, we encourage you to contact GamCare, the leading independent charity.

The GamCare website at www.gamcare.org.uk contains a wealth of information and provides access to their world leading, confidential and free support services. You can also visit www.gambleaware.co.uk for additional help and information - all confidential, of course.

Underage Gambling

It is illegal for someone who is under 18 years of age to gamble.

In order to avoid unlawful betting, we reserve the right to carry out checks to verify the information provided. We undertake a search with a third party for the purpose of verifying that our customers are aged 18 or over.

Where these checks are unable to verify any customer is 18 or over, we reserve the right to ask for proof of age. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise that you check for any local restrictions.

We advise you to keep your mobile device and PIN away from people aged under the age of 18 to avoid any potential illegal underage gambling.

For more information, please see our Terms and Conditions.