Help & Information

Terms and Conditions

The following sections explain the rules which govern all transactions effected through this service. Please read the terms carefully and ensure that you understand them fully. By registering an account you will be deemed by us to have understood and accepted these terms and agree to be bound by them. In these terms, "we" and "us" are Probability (Gibraltar) Limited (a company registered in Gibraltar with registered company number 104159 and offices located at Suite 975, Europort 8-9, Gibraltar).

Probability (Gibraltar) Limited is licensed by The Government of Gibraltar (Casino RGL No.47) and regulated by The Gibraltar Gambling Commissioner under Gibraltar's Gambling Act 2005.

From time to time, certain provisions of the terms will change and will be updated accordingly. Notification of each such change will be published on our web site and available in the Menu of our mobile games. Each change will become effective and you will be deemed to have accepted such changes, immediately upon such change being posted.  From time to time Terms and Conditions may be changed by our software providers without prior notice.  In this event the Terms and Conditions as published on https://probability.mobi/terms.php?t=mobycasino will be binding.  In the interests of customer and staff protection and to assist us in resolving queries, all telephone calls to our Customer Contact Team are recorded.

Opening an account

  • You must be at least 18 years old in order to register and use our services. It may be an offence for you to participate in gambling if you are under 18 years of age.
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You are responsible for ensuring that it is legal to participate in remote gambling from within your country.
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To have access to our products and services you must open a deposit account and use your own mobile device.
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You may only register one account.
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To register an account, you will have to fill out correctly and complete the relevant information fields containing the following details: full name; address; date of birth; gender and other details requested at the time of registration.
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We reserve the right to exclude users with false particulars or multiple accounts, from further participating in our services and will refuse payment of any winnings.
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We will refuse to open an account if you attempt to use a mobile phone number or email address already registered to another customer.
  • We reserve the right to refuse to open an account for any reason provided that we shall notify you of our decision as soon as reasonably possible after you have applied to register your account.

 


Protection of your data

 

  • All information which you provide us and information related to your activity will not be shared with third parties without your permission, unless we are required to do so by law (including compliance with the terms of our e-gambling licence, and to verify your conformity with these terms). We will retain data only for so long as we are required to do so by law Probability (Gibraltar) Limited is registered with the Government of Gibraltar Data Protection Act 2004.


Changes to your details


If you change any of your registration details, your mobile number, or mobile device, you must contact customer services as soon as possible, and in any event within seven days, to advise them of this change. Failure to do so may invalidate your account and result in forfeit. You will find the customer services in the in-game menu.


Accessing your account

  • For security reasons you should only access your account using the mobile device you registered with, and the mobile number assigned to your account.

  • You may not allow another person to use your account.

  • Your mobile network operator may charge you for using the internet connection on your phone. It is your responsibility to meet such charges. Please check with your operator if you are unsure what charges may be incurred by you.
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You are asked to select a four-digit PIN the first time you install one of our games on your mobile device. The same PIN will then provide access to your account for all of our games. You can only use this PIN to log into your account. It is your responsibility to ensure you do not reveal your PIN to anyone else.

  • You are responsible for any wagers or other transactions made where your PIN has been entered correctly, whether on the mobile device you used to register and install our games on or, a secondary device. Should you forget your PIN, you may contact our Customer Services Team by telephone or by email and we will reset them for you. If you forget or lose your PIN or suspect that someone else has learned of your unique number, you must contact the Customer Services helpline immediately.

  • If you lose your phone, you should first contact your network operator to prevent it being used, and then advise us. You will still be liable for any transactions on your account with us prior to notifying us.

 


Deposits and withdrawals

  • You must deposit funds into your account before you can play for cash, and you can only bet up to the balance of your account with us.

  • All deposits to your account must be by one of the payment services as listed in the deposit menu on the device.

  • We are entitled to assume that you are using your own method of payment and we accept no liability to any third party whose method of payment you may have used. Although we may credit your account immediately with any amount of deposit requested, you will not be able to withdraw from your account until we have received confirmation from your payment provider of the deposit. In the event that the deposit is not confirmed within seven days, we reserve the right to cancel all wagers and close your account without compensation to you.

  • Where SMS billing has been used whilst your airtime account has no balance, your account may go into arrears. We reserve the right to pursue any customer to recover the funds in arrears when no attempt has been made to clear the negative balance.

  • If any sum is incorrectly credited to your account, you are obliged to notify us and we are entitled to reverse such credits and/or recover such sums from you (with interest) if withdrawn. If you use the sums improperly credited to place bets, the Company can void all such bets and reverse any winnings.

  • We will not charge for making withdrawals.

  • The minimum withdrawal amount is £10 and we retain the right to change minimum and maximum deposit levels without prior notice.

  • At our discretion, requests for withdrawals may be held for approval before being processed. In some instances it may be required that a customer provide documentary proof of identification before a funds withdrawal is processed by our service. This may apply, but is not limited to, customers who may be withdrawing a substantial amount of funds from their gaming account. Funds in your account shall not entitle you to interest.


 

Freezing and closing your account


  • Please note that in some cases your withdrawals may be paid back to credit/debit cards that have been registered to your gaming account(s). If any of your cards are no longer active or you have changed bank accounts you should contact us immediately in order for such cards to be removed from your gaming account(s). This will help to ensure that your withdrawals are being credited back to active cards/bank accounts.
Failure to notify us promptly of any such changes may jeopardise your withdrawal.
  • Although we endeavour to assist all customers regarding the receipt of their withdrawals we will not be held liable for any such losses that you may incur where a withdrawal has been successfully processed by our bank to yourself based on the information that you have provided.

  • We may freeze the monies in your account and suspend play where we have reason to believe that your account may be being used fraudulently, for the purposes of money laundering, or in breach of these rules. Until our investigations are completed and until we are satisfied that the cause of our concerns no longer exists, we may continue to freeze the account or opt to close it.
  • We reserve the right to close a Customer's account at any time. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.

  • You have the right to close an account at any time. A request to close an account should be in writing via the telephone or writing via e-mail, fax or letter, see our Contact Us section for details. In this case, you shall be sent the sum of withdrawable cash in your account by a method of payment determined by us, so long as your account is in good standing and we have no reason to believe otherwise.

  • Additionally, any game session left open for more than 6 months will be closed and any pending transactions will be donated to charity.

Credit checking and age verification

  • We reserve the right to submit your personal information to a third party for independent verification. This includes checking that you are eligible to play under these terms, as well as for the prevention of fraud.

  • These checks will not normally appear on your credit record or be known to anyone other than the company we use to make these checks. Sometimes we are required to make checks against official records in order to comply with anti-money laundering and anti-terrorism legislation. Such checks may appear on your credit record.

  • By registering with us you agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or our supplier of identity verification services. You will not be able to withdraw any winnings until our verification process has been satisfactorily completed.
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In any event, if you have failed to satisfactorily complete our age verification checks within 72 hours of you applying to register, or having made deposits in excess of £100 (€100), we are entitled to freeze your account, prevent you from gambling until you have satisfactorily completed these checks and, if upon completion of age verification you are ultimately shown to be underage, we will return all stakes to you but are under no obligation to pay any winnings.

  • We reserve the right to use the names of customers in such publicity as we may reasonably require.


Betting and winning

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  • The rules, odds and expected return to player of each game are available in the menu of the game itself. Expected return is a statistical average and the actual return you experience may vary significantly with each bet. All of our games, and our random number generator, are independently audited for fairness and accuracy.

  • Bets are placed using the internet connection between your mobile device and our servers. The minimum and maximum bet on each game are described in the menu for the game.
• Only bets which are properly received, processed, and resolved by our server will be valid. No part of the outcome of any bet is determined by your phone and the current stage or status of any bet is maintained by our server in all circumstances.
  • Requests for bets which are lost in transmission between your phone and our server will not be recorded and therefore will not be valid. Funds will not be deducted from your account and the bet will not have happened. You will be able to make the bet when connection is resumed.
  • Notification of the outcome of a bet which is lost in transmission between our server and your phone will not invalidate the bet or its outcome. Winnings will be paid into your account as soon as the bet is settled, regardless of whether you have seen the result. The official outcome of all bets is available either in the game itself, or through our Customer Services team. Specific rules relating to disconnections and timeouts in head-to-head games are detailed below. Malfunctions of the gambling server or related systems will void all affected bets and stakes are returned. Bets in multi-stage games remaining incomplete after 90 days will be voided and the original stake returned. For a full printed statement of your bets and wins please contact Customer Services.

 

Bonuses

 

  • We may offer you bonus money to play with which cannot be withdrawn. Bonus money is always wagered after a customer’s withdrawable funds and any bonus funds you have will be forfeited if you withdraw cash. A bet may use bonus money and cash if the bet is larger than your bonus balance at the time. Winnings from these bets will be paid in bonus and cash pro-rata.

  • All bonus money is subject to a wagering or 'play through' requirement. If you have, say, £1 of bonus money with a wagering requirement of fifty times this means that if you have been able to place £50 of bonus bets from that original £1 of bonus money, you will have met the playthrough requirement and future wins from that bonus money will be paid as cash which you can withdraw. Please note that the maximum withdrawal that can be made from the registration bonus (Sometimes referred to as the sign up bonus or Free welcome bonus) is £50.
  • You can check your bonus, cash and playthrough status in your statement on your mobile at any time in the Account Services menu.

  • If you win a jackpot or a progressive on a bonus bet (or a part bonus, part cash, bet) this will be paid to you as cash.

  • Some games have a playthrough adjustment because they have a very high payout ratio.

  • On Roulette and Blackjack, each £1 bet reduces playthrough by ten pence.
- On Super Fruity, Long John's Silver, Poseidon's Kingdom, Gold Rush, The Slot and Reindeer Readies, each £1 bet reduces playthrough by 50 pence.

  • On all other games, every £1 bet reduces playthrough by £1.

  • A single bet can reduce to playthrough by a maximum of £10 for all games.

  • Unused bonuses may be cancelled by us after 90 days with no liability to you. Misuse of bonuses may result in your account being cancelled. If you request a withdrawal of cash from your account, any unused bonuses will be forfeited immediately and will not be restored even if you cancel the withdrawal request.

  • The amount of bonus money in your account, and associated wagering requirement, is available in the Balance section of the menu of any game.

 

Promotions and advertised offers

  • Certain promotions may be subject to withdrawal or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.

  • Advertised offers relating to the opening of an account are limited to one per Customer. In the case of a Customer opening more than one account, we reserve the right to suspend and close duplicate accounts, withdraw any applicable bonus sums and make void any bets placed.

  • For all promotions, if the bonus is unused for 30 days it will be withdrawn.

  • Should you wish not to receive any further promotional SMS messages, text ‘STOP’ to 80266 or amend your contact preferences in the in-game menu.
Please note that texting ‘Stop’ to 80266 will NOT cancel your account with us.

  • To unsubscribe from email promotions, you can click at the base of a promotional mail or amend your contact preferences in the in-game menu.

  • You may be invited to join our VIP club at our sole discretion. We reserve the right to refuse or revoke VIP membership at anytime and VIP status will be removed if there are no or minimum deposits within an eight week period.

  • VIP customers will still need to provide ID or proof of card if requested.

 


Complaints and disputes

If you have any cause to complain about anything that has happened as a consequence of your dealings with us, you should notify us by contacting Customer Services who will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint.
• If a complaint is not resolved to your satisfaction by the use of our complaint procedure, you may refer the matter to the The Gibraltar Gambling Commissioner . The resulting decision shall be final and binding and you therefore will not have further recourse to the courts.

 

Fraud and cheating

  • Any form of fraudulent activity, as determined at the Company's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer/receipt of funds to other player accounts (chip dumping), forgery, collusion, cheating, money laundering and the provision of false registration data or other requested information. If any player is found to be participating in any form of cheating, collusion or fraudulent activity, or is in breach of these terms in any respect, his or her account may be permanently closed and any funds in his or her account may be withheld and legal proceeding may be brought against the players in question.

  • Any account balance may also be used to finance the Company's costs incurred by the fraudulent activity, such as chargebacks on associated accounts.

  • Where we have taken the steps to void a bet or wager for one of the above reasons, your actions leading to that shall be considered a breach of these Terms and Conditions and entitle us to terminate our relationship with immediate effect.

  • The Customer shall indemnify and shall be liable to pay us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from a Customer's fraud, dishonesty or criminal act.

 

Dormant and abandoned accounts

  • If you do not use your account for more than 6 months, we will consider it to be dormant. We may also consider your account to be dormant if your mobile number has been disconnected, or if your mobile number has been assigned to someone else for whatever reason, for no less than six months after your last login or account activity.

  • Should your account become dormant, we will continue to make reasonable efforts to contact you if you have funds in your gaming account for a further 48 hours to advise you of your account balance. This contact may be via telephone, SMS, email (if available) or via the post. We may also contact opted-in dormant accounts with promotional messages until such time as you instruct us to stop.

  • Please note that, we reserve the right to close said account and to remove any funds if our attempts to contact you have not been successful. You may at any time, after the removal of funds, contact us and request that the seized funds be repaid to you.

  • If we do not receive a response from you to one written communication at your registered address within 90 days of your last login or account activity, your account will be considered to have been abandoned and we will reserve the right to close your account and to remove any funds.

 

Data protection


By registering with us, you consent to:
(i) us collecting the following personal data from you: your name, date of birth, mobile phone number, mobile phone network operator, mobile phone make and model, home address, payment details (such as credit card or Mobile Wallet account identity);
(ii) the use of such data by us for the purposes of administering your Account and contacting you with information relating to promotions, special offers and other features related to your Account.;
(iii) Us sharing such data with our marketing partner in order that such companies may contact you with details of other games and services. To opt-out of such marketing activity, text STOP to 80266;
(iv) Us potentially using personal information provided by you in order to conduct appropriate anti-fraud checks and identity verification. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Probability (Gibraltar) Limited is registered with the Government of Gibraltar Data Protection Act 2004

 

Responsible gambling

 

  • We make available the facility for you to set a limit on the deposits, losses and wagering on your account. Information on this facility is available in the game menu and can be discussed with our Customer Services team who will implement any limits which you request.

  • We also make available the facility for you to stop gambling at any time.
  • If you believe you have a gambling problem or just wish to take an enforced break from gaming, we give you the power to temporarily or permanently exclude yourself from playing games.

  • If you choose to exclude yourself permanently, you will be barred from playing games on this service forever, any balance on the account will be refunded at the time the exclusion is requested. Your account will be locked and your mobile device will be barred from the service permanently. You may not register again using a different device. We will cancel any additional accounts you create. There is no provision for un-barring you once such a request has been made.

  • Having implemented reasonable checks and safeguards to ensure that whilst you are self excluded you are not sent marketing material about gambling from us and you cannot access our games, we cannot be held liable to you or any third party if you are able to continue to gamble on our service, or if any marketing material inadvertently gets sent to you or if you continue to gamble on any other party's sites or premises. Moreover we would urge you if you continue to gamble during any period of self-exclusion or limits (from ourselves or other operators) that you seek urgent professional help.

  • We will use all reasonable endeavours to ensure compliance with self-exclusion or limits. However you accept that we have no responsibility or liability whatsoever if you continue to gamble through additional accounts where you have changed any of the registration details (which would also include if you open up an account with substantially the same information, albeit inputted into the registration form in a different way).

  • If you opt for a temporary exclusion, you may apply for reinstatement at a later date. Temporary exclusions are for a 6 month or 12 month period, any balance on the account will be refunded at the time the exclusion is requested less funds deemed to be bonus.

 

Liability

  • We are only obliged to pay out winnings that have been genuinely won in accordance with our Terms and Conditions. Any malfunction to any of our games and products will result in a bet or wager being rendered void.

  • You accept that our games are provided to you "as is" with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) excluded to the fullest extent permitted by law.
  • Under no circumstances (including, without limitation, negligence) are we liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any Customer's access to, or use of, or inability to use, our products and services or any of our chat rooms, any software, any materials or other information on our services, or any goods, materials or services available therefrom (whether based in contract, tort and whether negligent or otherwise), even if we have been advised of the possibility of such damages or loss or that such loss was foreseeable.
  • You specifically acknowledge, agree and accept that we are not liable to you for: the defamatory, offensive or illegal conduct of any other Customer; any loss whatsoever arising from the use, abuse or misuse of your account or any of our products and services; any loss incurred in transmitting information to us by SMS, the internet or by e-mail; any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services; any failure on our part to observe any self-exclusion policies that we may have in place from time to time; and any failure on our part to interact with you where we may have concerns about your activities.
  • Nothing in these Terms and Conditions shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence.

 

Other terms

  • We reserve the right to transfer all or part of the operation of this service to other suitably qualified and regulated parties so long as such a transfer does not negatively affect the rights, financial interest or service level offered to you under this agreement.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Gibraltar and any disputes related to these Terms and Conditions will be subject to the jurisdiction of the courts of Gibraltar.